Author Archive | Claudette Spence

Why don’t your customers recommend you to their friends? It’s not because they don’t like you – if they didn’t like you or your products, they wouldn’t be buying from you. Nor is it because they don’t have time – we all naturally recommend things we like to friends.

The reason they don’t recommend you is because you don’t make it easy for them. Here are 7 ways to not only make it easy, but to also remind them in a very nice, non-pushy way that you really would like a little word of mouth now and then…

1. Encourage them to write online reviews. Whatever your product or service, if you believe in it then ask your customers to rate it for you. Give them a 1 to 5 star option on one or several aspects of your product, and give them a place to write their comments.

2. Remember those “refer a friend” scripts? You used to see those buttons everywhere. Now that they aren’t as popular as they once were, it’s the perfect time to add them to your website. Remember, doing the opposite of what others are doing is quite often the way to stand apart and get ahead.

3. “Share with a friend.” There are other options besides “refer a friend.” For example, you can let them share the content of your blog post or article by simply clicking a button and choosing the email addresses they want it sent to. Better still, simply having this button will often remind people to send it to their friends, and they’ll copy and paste the content in an email.

4. Use your “Tweet This,” “Like This,” and “PlusOne” buttons. Then ASK them to share it. You can double your tweets and likes simply by asking.

5. Depending on your service, you might be able to “share the credit.” For example, the Flip digital video cameras have an option at the end of the video editing process where the user can “share the credit” with Flip. They check the box, and a small screen appears at the end of the movie saying it was created with a Flip Camera. If you can incorporate something like this into your product or service, by all means do so.

6. Do you have raving fans? Then create a button for their websites and Facebook pages that lets them share their enthusiasm for your product or service.

7. Make a special offer. For example, if you offer a monthly service, give each customer a free month of service for each paying customer they refer.

If you have a blog you might want to consider allowing others to post on it. Here’s why:

1. Guest bloggers create content for you, meaning you either a) don’t have to create as much content or b) you can have even more content on your blog without the extra work.

2. Guest bloggers know things you don’t. You’ve got your expertise and they’ve got theirs, and while you could take the time to master what they already know, it’s far easier to simply let them write about it.

Bonus: You look just as smart whether you write it yourself or get a guest blogger to do it for you.

3. Guest bloggers see things differently. Let’s face it, reading everything from the same perspective can get tiresome. Allow your readers to see different perspectives and it will keep your blog relevant and interesting.

4. Guest bloggers bring friends. They tell their followers about their guest posts, bringing fresh traffic to your blog.

Diversity is a big key to success in every field. Don’t always “go it alone”. Invite others into your fold. Then sit back and watch in appreciation as your business and influence grows.

Have no doubt, email marketing is still a huge powerhouse and offers perhaps the very best return on your time. So how can your emails have an even greater impact with your readers? Here are 5 tips for strengthening and adding power to content you create.

Shorter is better. But not too short. Shorter sentences are more likely to be read than longer ones. And shorter emails are more likely to be read all the way through than 3,000 word behemoths.

But there’s also such a thing as TOO short. You know those emails that have one sentence designed to make you curious enough to click the link? Don’t be clever and copy those emails, because testing shows they don’t convert as well on the backend as emails that prep the reader for what they’re about to see. By that we mean, you may get just as many clicks as you would if you took the time to explain where your reader is going and why they should go there, but because you did not prepare them, you won’t get as many sales once they land on the page you sent them to.

The trick is to tell them, or in fact EDUCATE them just enough to make them want very much to go to the page you’re sending them to. This way they’re primed to learn more about the topic and quite possibly make the purchase. Think of it as warming up your prospect before sending them off to the sales page.

Being timely is key. Open your email with the latest news in your niche and then tie it into your offer and you’ve got a winner. Can’t find a way to tie the two together? Then don’t. There’s no reason why you can’t update them on both the latest news and your latest offer. Just be sure you lead with the news – keeping them informed is more important than making a sale, or at least that’s the way you should come across if you want your readers to continue opening your newsletters.

Be a problem solver. Regardless of whether or not you’re making an offer in your email, if you can show them how to solve a problem, you’re golden. Tell them about the solution you use and how they can use the same idea to fix their own problem. If you are promoting a product, begin with the problem it solves, and then explain why this particular solution holds an edge over the others.

Get them hooked, then link them over. A wonderful use of newsletters is to get your reader hooked into a story, and then at a key moment continue the story on your blog. This will get a vast majority of your readers clicking that link to find out what happens next in the story. (Be sure you put the entire story on your blog for those that land there without reading your newsletter.)

Be funny, or at the very least have fun. You receive two emails: One from your very serious uncle, the other from your cousin the comedian. Which do you open first? Obviously we all enjoy having fun, and if the writer had fun writing the newsletter to us, you know it’s going to be enjoyable to read. That’s why if you’re able to use humor, it’s like icing on the cake.

Keep these tips in mind the next time you prepare to write a newsletter or blog post, and you are sure to create more engaging content that draws your readers in.

A product’s name can often make the difference between best seller, and total dud.

Here’s some tips to help you choose a name for your new product that tilts the odds of success in the marketplace in your favor.

Make it memorable – Can someone recall the name 30 minutes after hearing it? If not, you might be picking a name that’s too generic. Something that paints a visual picture works the best.

Make it meaningful – Can someone look at the name and have a good idea of what the product does? If so, you might have a winner.

Be open – Just because you don’t immediately love a name doesn’t mean it isn’t the right one.

Say it out loud – Is it a name that people like to say out loud? If so, that can only help your viral marketing.

Check the name’s history – You might think you’ve got the perfect product name, but a few years ago a scam company used the same name for their product and then took the money and ran. Do a thorough search to find out who else is using the name and what type of products it’s being used on (or was used on in the past).

Break rules – If competing products tend to have similar names, choose something that totally sets you apart from the crowd.

Make a long list of possibilities – Don’t stop on the 5th name you think of – make a list of a hundred or more and then narrow it down. Sometimes the best name is the one you think of after you’ve made your list of 100 and you’re in the shower, thinking about something else. And the longer the list, the more confident you’ll be when you make your final selection.

Now that you know some guidelines for naming your product, go out there and create a new one so you can bring it to market and experience the power of these tips yourself.

Which would you rather do – spend two hours thinking of a great blog post idea, researching that idea, writing the post and finally editing the post… or dashing off a video post in less than half the time?

Heck, let’s be honest: If you’ve got a good idea and the ideas are flowing, you can dash off a video post in the same time it takes to make the recording. Post it to your blog, and you’re done.

No wonder why so many bloggers are turning to video.

Problem is, video is not the holy grail of blogging. In fact, if taken too far it can actually lead to the downfall of your blog (notice the crickets chirping, the tumbleweeds, err, tumbling, etc.)

Here are five tips for using video on your blog without totally alienating your readers or camouflaging yourself from the search engines. Or more specifically, five reasons NOT to use video exclusively.

Video is no substitute for the written word (sorry!) Users don’t just want video. Visitors want a clear idea of what they’re about to see before they hit that play button. Not to mention the fact that many of your viewers aren’t at their computer, they’re mobile users who may or may not have a speedy connection. If they can at least read your story and then decide if your video is worth downloading, you have a better shot at capturing and holding their attention.

Obvious solution? Incorporate video and writing into your blogpost, not just video.

The search engines don’t know what you’re talking about. The day has not yet arrived that search engines can figure out the words spoken in your video. Thus, if you have video only, or video and poor content from an SEO stand point, then you might as well have donned a cloak of invisibility as far as the search engines are concerned.

Instead, you want to couple good writing that incorporates your SEO terms with your video. The two paired together make a smashing team and work hand-in-hand to make your blog post even better.

Lousy videos are, well, lousy. Okay, if you’re breaking a story in front of a burning building, you’re going to use your cell phone to take the video because that’s what you happened to have handy at the time. But if you’re in your office doing “how-to” kinds of videos, PLEASE invest in an inexpensive HD camcorder. Please. Your viewers will thank you.

Also, ad-libbing is something few people can get by with. Before you begin recording, make an outline of all your major points and post it right next to the camera so you don’t get lost and you don’t forget anything. Notice I said outline – writing it out word for word and then READING it is a big (HUGE!) no-no and will make your audience fall asleep faster than two blinks of the eye.

Please be aware of camera positioning. I recently saw a video on a major marketing website that was positioned on a coffee table and afforded a perfect crotch shot for the entire duration. Ewww.

One last thing – forget the umms, errrs, and ahhhs. If you need to pause for a second to think of a word, then just PAUSE. You do not need to fill in every second with sound, especially when that sound (um er ah) makes you sound like a bonafide rank amateur.

Hiding your content underneath your videos is not cool. Look, you want people to spend as much time as possible on your page, right? Then begin your post with written content and place your video within the content – not ahead of it. Your headline and lead-in should capture their attention enough to get them reading, and within the first 2-4 paragraphs you can reference the video. If they’re engaged, odds are they’ll read the rest of your post and then watch the video.

On the other hand, if the video appears first, then they will either watch the video and leave (they’ve seen the video, why read your content?) Or they’ll just leave because they don’t want to watch a video without first having a clue why they should bother.

Don’t over use video – think of video as an hors d’oeuvre or side dish, not the main course. Videos should be short – under 2 minutes whenever possible, and certainly under 5 minutes unless your content is drop-dead riveting.

Bottom line: Video is an excellent supplement to your blog, but it shouldn’t be the only thing on there. Provide plenty of SEO friendly content that grabs readers’ attention and you’ll keep visitors on your website longer and visiting more frequently, as well.

Ready to avoid a big mistake and increase your bottom line? Do you have download pages? You know, pages where people pick up their product after buying it from you?…

If so, have you TESTED those download pages? Odds are it never even occurred to you. But why not? You test everything else, so why not test your download pages, too?

Oh-oh, let’s back up.

Any virtual real estate you have – including download pages – can be selling something for you. In fact, download pages can be the PERFECT place for promotion because your customer just made a purchase. This means they’re already in a buying mood. And who buys products? BUYERS do. If you’re not promoting something on your download pages, you are missing out on what might be thousands of dollars of revenue a month, depending on how much traffic those pages get.

So how do you best promote a product on your download page? Forget flashy banners and things that look like ads. Simple is better, which is why adding a link to your list of download links will usually give you the best results. For example, if your download page has a list of videos, at the end of the list you will place a link in the same font and the same color offering them their customer discount on the product you’re promoting.

But don’t take my word for it – test it out for yourself.

When they click this link they are led to a slightly altered version of your regular sales page. At the top of the page is a line or two letting them know that because of their purchase, they are entitled to a special discount on this product today.

Of course, you’ll want to remember to give them that discount, too.

So what should you test on your download page? The links you use, the placement of links and the pages you send them to. Remember to promote a product that is in some way directly related to the one they bought for best results.

Making this one simple change can potentially add thousands of dollars to your bottom line each and every year. Now that’s a great return on the investment of your time.

…yet it’s a technique most marketers aren’t even aware of yet. And it’s as easy as turning video PLR snippets into lists and cash. Here’s how it works…

Find some good, solid PLR videos that instruct on how to do something. They should cover the step by step method to achieve a goal. They don’t need to be fancy but they do need good information that people want.

Once you’ve got your videos, watch them to find the “good” parts. These are the little 2-3 minute segments that teach something especially useful most people don’t know. Really you only need one of these segments, but if you find several, that’s even better.

Copy that segment into a file of its own. You can use most any video program to do this. Basically you make a copy of that video, then cut out everything you don’t want, leaving that 2-3 minute segment.

Place that video segment on its own page on your website. Once you’ve gotten this far, you’ve got choices on what to do next – LOTS of choices. You can…

1. Add a lead capture form to build your list. “To get the entire 30 minute video series for free, just let us know where to send it.” Drive traffic to your lead capture page from social media, guest blogging, paid traffic and so forth.

Visitors watch the 2-3 minute segment and quickly learn something valuable. You’ve now earned a level of trust. And they are impressed and curious enough to give their email address in return for the rest of the video series.

Taking this a step further, you can monetize your lead capture page by adding an upsell to the sequence. Once they subscribe, you offer them another, related product. Done right this will make your list building profitable enough to pay for advertising.

And with a self-liquidating offer, you can build your list as fast as you like.

2. Promote your membership site. “This entire video series is just one of many in my XYZ membership. Click here to get more info / sign up.”

You’ll find it’s much easier to drive traffic to your membership sales page by promoting your free video clip. And you can add this into your autoresponder sequence to make more sales of your membership as well.

3. You can sell the actual PLR series. Placing a clip on a stand-alone page is a great way to promote your product. Be sure to rename the video series and give it an entirely different look with a new cover as well.

Visitors watch the clip, like it, and click the link to get the rest of the video series. This takes them to a short sales page with an attractive price tag.

Guaranteed, you will make more sales using this method than if you simply send them straight to the sales page without letting them view the segment.

4. Give the video series away when they purchase an affiliate product. “Would you like to get this entire video series for free? Simply click his link, purchase ABC product and the video series is yours.

They are then taken to the sales page for ABC product. Of course this works best when the affiliate product is directly related to the video series you’re giving away.

5. Give the video series away when they buy your product. “This entire video series is just one of the bonuses you get when you purchase my product.”

Again, letting them preview the video series greatly increases the perceived value and heightens their desire to see the rest of the video series. Thus it’s a much better enticement to get them to buy your product.

BIG BONUS TIP: This tip alone can put thousands of dollars in your pocket, and it’s super simple. Ready?

For options 2-5, you can add them into your autoresponder sequences to make additional sales on autopilot.

And you can repeat this with as many PLR video products as you like, too.

Just show a teaser video and then offer the full course when they join your list, join your membership, buy your product, etc. It’s such a simple technique, yet very few marketers have caught on to this yet so it’s still wide open. Go for it!

This idea has been proven to work GREAT for insurance agents, and it can work phenomenally well for other businesses as well. Imagine you walk into Joe’s insurance to sell your marketing services. Joe is sitting at his desk, looking bored and sad. “Joe,” you say, “How’s business?”

“Not great, he answers.”

“Joe, I’ll bet you a steak dinner that I can get your phone ringing off the hook in days.”

Joe takes you up on your bet. You then launch an advertising campaign via social media or traditional media, in which Joe offers a big steak or shrimp dinner if he can’t save a customer money on his or her insurance. Because the offer is so attention getting and so bold, the phone does indeed ring off the hook.

Just make sure before you run a promotion like this that Joe can indeed save most people money.

You can do something similar with other trades, too, such as tax preparers, travel agents and even auto repair shops. That’s right – auto repair. The offer might be – “Bring in your estimate from any other shop. If we can’t do the work for less money, we’ll buy you dinner.”

Can you do something like this with online marketing? Why not?

“Follow my step by step system. Show me you did all the steps, and if you aren’t making “x” amount of money in 6 months, the course is one me.”

Or…

“Follow my recommendations, keep an exercise and eating journal for 6 weeks while following the program, and if you haven’t lost 10 pounds, I’ll send you my competitor’s program for free.”

The possibilities are endless. By making an offer no one else is making, you will stand out from the crowd, get noticed and make sales.

The fact is, most people have an expertise that would make a good product others would happily pay for. But some people either don’t feel confident enough to charge for what they know, or they really don’t know enough to charge.

So what kind of product can these folks create? That’s easy – software.

With software, you don’t have to record videos and write PDF’s and give case studies and examples and so forth, other than what you need to sell the software.

All you need to create a software product is basically two things: A good idea and a coder. Coders are easy to come by – just go to any of the freelancing sites and take your pick.

So how do you get a good idea for software? Study your market. See what people need. Make a note when you wish you had software that would do ____, because odds are other people are wishing for the same thing.

Look at the new software introduced in your niche – how could you improve it?

What are the latest, biggest, fastest growing trends? What software can you make to piggyback on these trends?

The fact is, new ideas for software are everywhere if you’re looking for them.

And software generally has a higher perceived value than information. This means you can either charge more than an information product, or keep your price low and get more buyers.

Either way, you’re making sales and building a list of buyers.

All you need now is an idea and the guts to see that idea through.

Let’s say you promote an affiliate product and it does pretty well, earning you some nice sales. The question is, now that you’ve found a product that is selling well to your list, how do you make even more sales? Here are 3 methods:

1. Send another email to those who opened your last email but didn’t click the link, and to those who didn’t open your last email. Offer them the same product, but with an additional 7 days of free email support from you.

This works if you’re familiar with the product, which you should be if you’re promoting it. The addition of real live support can often double your sales or better. And it can be fun making new friends with people on your list.

2. If it’s your product that you’re promoting, send out another promotion to those people on your list who didn’t click the link or open the email, offering the same product with a twist for more money.

The twist might be a special bonus, email support, a coaching call, etc. You can charge more because you’re offering more value. Again, some people will take you up on this offer who wouldn’t otherwise have purchased.

3. Send out the “bugging” email. This is the email that you again send to those who either haven’t opened your other emails or opened them and didn’t click the link.

Admit right up front that you are bugging them with your emails, but you have a very good reason for bugging them. You know this product can make a real difference in their lives. In fact, you’re so sure this product can make a difference that you’re willing to risk your friendship and their patronage just to get them to look at it. Because that is what friends do.

And if you think about it, that IS what friends do. If your friend knows you would be far better off if you only did ___, wouldn’t your friend bug you to do it? Of course. Your email list should be no different. Because you only promote the products you KNOW will help them, and because this product is a life-changer, you’re sending this email.

This technique flat out works – try it.

What NOT to do: Do not be the person who sends that annoying, “Frankly, we’re puzzled why you haven’t bought “x” product yet.” This conveys the message that you think they’re idiots for not buying it and is an instant turn off to any thinking person who receives the email.

Instead, always take the high road of, “I completely understand why you might be skeptical, which is why I’m throwing in free coaching, or which is why I’m offering email support to help you get started, or which is why I keep writing to you.”

By using any one of these 3 techniques, you can double your sales without a lot of effort. This means you can promote half as many products and yet make just as much money, or promote the same number of products and quite possibly double your income.